You can return your item to us as long as it is returned to us in its original condition and within 14 days of receipt. Exceptions to this are earrings, underwear and Vintage items. First you need to generate a Returns Number. Once you have got your Returns Number write it on the Freepost Returns Label that was enclosed with your order then stick it on your parcel. Take your parcel to the Post Office and ensure that you obtain a Certificate of Postage.
Please visit our website and log on to your account to generate a Returns Number.
Unfortunately, we are unable to offer an exchange by post.